Our Thrive Model - Getting Specialist Help

Universal Crisis Team (CYPP)

The Crisis Resolution and Home Treatment Team is a team of experienced mental health staff, which includes nurses, social workers, psychiatrists and pharmacy staff.

For urgent or emergency referrals requiring a response within 24 hours please call:

  • telephone for GPs/Professionals making referrals 24/7: 0303 123 1146 or freephone 0800 652 2861
  • telephone for Young People/Carers making referrals 24/7: 0303 123 1146 or freephone 0800 652 2861
  • for Deaf service users please text 07887 625 277.

The team operates 24 hours a day, 7 days a week. However, the crisis team does not provide an ‘emergency’ service such as a 999 response.

Our Thrive Model- Click on each segment in the Thrive Model to find out more about the support available.

Coping Initial concerns based on early on set problems impacting on one area of child’s functioning. Getting Help Persistent difficulties that are pervasive across home and school, that are moderate in severity or that have not improved following coping intervention. Getting More Help Persistent symptoms that are moderate to severe that have not responded to targeted intervention from the PMHW service and or if symptoms are severe, enduring or represent a significant risk. Getting Risk Support When a person presents as a serious risk to their own life or the lives of others.